As a regulated entity, SAMY is obliged to identify and verify the identity of customers as part of the customer due diligence requirements. SAMY is adopting the WhatsApp solution to enhance the overall CDD processes of non face-to-face business relationship establishment.

Documents are requested only via our authorised corporate WhatsApp number which is connected to our secured StashAway network, protected by a firewall, and requires multi-factor authentication to access. It is a VPN, just like your bank’s intranet. WhatsApp also has end-to-end encryption.