How can I make a complaint?
You can do so via the following:
- Send us an email at firstname.lastname@example.org
- Call or WhatsApp us at +60 3 9212 4356 (Mondays - Fridays, 9 am-6 pm, except public holidays)
- Send us a Facebook Message
Our response procedures are as follows:
- Written acknowledgement to the complainant within 2 business days from the date of receipt of the complaint; The Client Experience agent that received the complaint will be considered as the Handling Officer (HO) of the case
- Within 20 business days after the date of receipt of the complaint, the complainant should receive:
- a final response; or
- a written response informing of the reasons for the delay, an indicative reasonable timeframe for a final response from the financial adviser, and the complainant’s right to refer the complaint to an approved dispute resolution scheme.