Pacific Trustees is a Securities Commission licensed trustee who provides custodial services to StashAway Malaysia. Your cash deposits are held with Pacific Trustees's Citibank Berhad account.
Pacific Trustees has opened this account specifically for safekeeping the assets of StashAway Malaysia's customers.
Similarly, the account with our broker Saxo is also opened by Pacific Trustees. This provides additional security for customers and mitigates against the risk of StashAway Malaysia going bankrupt as customers' funds are unmingled with StashAway Malaysia's.
If you have any questions about your transactions, kindly contact StashAway's client experience team at firstname.lastname@example.org or call us at +603 9212 4356 instead of Pacific Trustees.