Who has access to my information?
We do not outsource customer center to third party providers. All our staff are trained in-house so that we have tighter controls over onboarding process, and our customer service do not forward customer documents to any other department in our company.
Access to our corporate network is only for authorized personnel and specific devices. We practice the Principle of Least Privilege, where we only assign just enough accesses for a staff to perform his/her job. Hence only very limited staff has access to customer information.
We have to be compliant with the Personal Data Protection Act and MAS Technology Risk Management (TRM) Guidelines to attain and maintain our Capital Markets Services License.