How can I make a complaint?
You can do so via the following:
- Send us an email at firstname.lastname@example.org
- Call us all at +60 3 9212 8536
(Mon-Fri, 9am-6pm, except public holidays)
- Send us a Whatsapp at +6011 1282 9646
- Send us a Facebook Message
Our response timelines are as follows:
- Written acknowledgement to customers within 1 business days from the date of receipt of customer’s complaint;
- Interim response to inform the client that the complaint is being reviewed, if a final response has not been sent within 15 business days after the date of receipt of the client’s complaint;
- sending to the client within 30 business days after the date of receipt of the client’s complaint –
- a final response; or
- a written response informing the client of the reasons for the delay in the final response, an indicative reasonable timeframe, for a final response from the financial adviser, and the client’s right to refer the complaint to a approved dispute resolution scheme.