Help center

How can I make a complaint?

You can do so via the following:

- Send us an email at complaints@stashaway.my 

- Call us all at +60 3 9212 8536
(Mon-Fri, 9am-6pm, except public holidays)

- Send us a Whatsapp at +6011 1282 9646

- Send us a Facebook Message

 

Our response timelines are as follows:

  1. Written acknowledgement to customers within 1 business days from the date of receipt of customer’s complaint;
  2. Interim response to inform the client that the complaint is being reviewed, if a final response has not been sent within 15 business days after the date of receipt of the client’s complaint;
  3. sending to the client within 30 business days after the date of receipt of the client’s complaint –
    1. a final response; or
    2. a written response informing the client of the reasons for the delay in the final response, an indicative reasonable timeframe, for a final response from the financial adviser, and the client’s right to refer the complaint to a approved dispute resolution scheme.

If you are not satisfied with how your complaint has been handled, you may also file a complaint with the Securities Industry Dispute Resolution Centre or Securities Commission Malaysia.

 

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