How do I make changes to my one-time and monthly deposits?
To update the instructions for One-time or Monthly Deposit, kindly refer the following:
- Web App: Select "Manage Deposits" > Choose "Manual Deposit" > Select either update one-time or monthly deposit plan > Proceed to update the amount > Click “Continue" > "Confirm" and "Done" to complete the update.
- Mobile App: Select "Transfer" on the top right > Click "Put money in" > go to "Manual deposit" tab > Select either "One-time deposit" or "Monthly deposit" > Click "Modify" and select "Edit deposit amount" > Proceed to update the amount > Click “Continue" and "Done" to complete the update.
If the recurring payment is being made via standing instruction from your bank platform, kindly verify this on your banking platform as well to ensure that the scheduled deposit has been amended or cancelled accordingly.
Kindly note that making an amendment to a one-time or monthly deposit plan before we receive your funds will replace any previous one-time or monthly deposit plan. Hence, our system will allocate the funds based on the latest one-time or monthly deposit plan when our bank receives the funds.
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